Return Policy
What’s your return and exchange policy?
Our goal is to ensure you are completely satisfied with your Chill Monkee products. However, in the event that you're not happy with your purchase, we will accept items for return or exchange within 30 days of purchase as long as they are unused, in their original packaging, and meet the remaining eligibility criteria outlined below.
To be eligible for return or exchange, the following criteria must be met:
- All returns must be related to a ChillMonkee.com or an event point-of-sale purchase.
- All merchandise must be non-customized, unused, undamaged and returned in its original packaging. Lazy Loungers that have been inflated are not eligible for refund or exchange.
- For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
- All returns must be processed through Customer Care within 30 days of original purchase.
- All returns must have a Return/Exchange Form included.
- Shipping costs are non-refundable. You are responsible for paying for the shipping costs to return or exchange your items.
What are the steps to return or exchange items?
1. Connect with Customer Care
If you'd like to return or exchange an item purchased online or at an event, please contact Customer Care at support@chillmonkee.com to initiate that process. Our Customer Care Team will be happy to assist you. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.
2. Complete the Return/Exchange Form
Returns and exchanges can only be processed if our Return/Exchange Form is included, and the desired action is specified.
Download our return/exchange form here and include it in your package.
3. Pack your return/exchange
Safely pack the items to be returned or exchanged and include the completed Return/Exchange Form.
4. Ship your return/exchange
Ship your return or exchange to the following address:
Chill Monkee
2216 N 178th St.
Omaha, NE 68116
What if I received a package with damaged or missing items?
Please contact Customer Care as soon as possible after receiving your package and noticing any items that are either missing or damaged. For items that arrive damaged, we require a photo of both the damaged item and packaging (if the packaging arrived damaged). Items with a manufacturers defect or that incurred damage during the shipping process will be replaced at no additional cost.
We are unable to assist with packages that were missing items or contained items that arrived damaged outside of the 30 day return/exchange policy timeframe.
What if my package never arrived?
For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with missing packages outside of the 30-day return/exchange policy timeframe.