Wholesale Policies
CHILL MONKEE WHOLESALE POLICIES
For pricing, product availability, and additional questions please contact us.
Please note that our products are offered at wholesale cost to retailers with a valid sales permit ID for the purpose of resale only. Generally, our wholesale products are priced 50% below our MSRP. Due to the immense savings, we have certain criteria that must be met in order to open a wholesale account:
You must complete a wholesale account application providing your EIN and Sales & Use Tax ID.
Your store must meet the standards of the Chill Monkee brand and not dilute the image we promise to uphold for our wholesale family.
Accounts will be reviewed annually. We reserve the right to cancel an account if Chill Monkee goods are not being well maintained, displayed well or if the account changes ownership. Duplication or adulteration of products or packaging or falsely representing products as your own is strictly prohibited. Chill Monkee does not allow our products to be sold on any type of auction site. Products can only be sold at the physical location provided to Chill Monkee at the time of order and must be sold under and by the company whose TAX ID number is on file. Products cannot be sold at temporary locations not previously approved by Chill Monkee (such as art & craft festivals). Chill Monkee products cannot be sold at consignment shops, second-hand stores, or stores that contain previously owned products (without prior approval). We reserve the right to limit or discontinue the selling of our products to parties with sales and distribution strategies not compatible with those of Chill Monkee.
ORDER FULFILLMENT: Fulfillment can take up to 2 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 1 week. Back-ordered items can take up to 4 to 8 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.
SHIPPING & HANDLING: Chill Monkee provides free UPS Ground shipping on all orders. Expedited shipping is available and is based on the total weight of the order. All orders will have Delivery Confirmation added. Chill Monkee is not responsible for any loss or damage that may occur during the process. Chill Monkee reserves the right to refuse any order felt to be fraudulent.
WHOLESALE PAYMENTS: Orders must be paid for in full prior to shipment. Currently, we do not offer payment terms (Net 30, 60, 90, etc). We accept all major credit cards, including AMEX. Credit Card charges will appear on your statement as CHILL MONKEE.
WHOLESALE RETURNS & RESTOCKING FEES: We stand behind our products and want to maintain a great relationship with our retailers. All retail orders come with a 15-day money-back guarantee. Items must be in a resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable, and a 15% re-stocking fee will be deducted from the refund.
LOST, INCORRECT, OR DAMAGED GOODS: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been inspected. Shipments that have been determined to be lost after thoroughly researching the package through delivery confirmation tracking, will be replaced. For all circumstances, a monetary refund will not be given.
CANCELING/CHANGING YOUR ORDER: Due to our size and efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be canceled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event it has not, we will be more than happy to make changes to it.
DISPLAY: It is your responsibility to properly display as well as maintain a clean and safe environment when displaying the products. Failure to do so can result in the termination of your wholesale account.
PRIVACY POLICY: We hate spam as much as you do and will never share your information with anyone. It is for our eyes only. Subscription to our newsletter is not automatic and must be registered for by you. The only automatic subscription is for our resellers, who will be added to a reseller list to be notified of any important changes in policies, line sheet updates, and things of similar importance that directly affect your account and sales. Sensitive information entered online is encrypted and transmitted using Secure Socket Layers.
MINIMUM ADVERTISED PRICE POLICY (MAP): The MAP policy applies to all Chill Monkee products. Our minimum advertised price for Chill Monkee products is 66.67% of the Suggested Retail Price (SRP), which is a 33.33% discount off SRP. Resellers may offer products on promotion at a lower advertised discount only with written permission from Chill Monkee. The MAP policy may be adjusted by Chill Monkee at its sole discretion. The MAP policy applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual customer within the reseller’s retail location or over the phone. Chill Monkee resellers are free to sell MAP products at any price they choose. This MAP policy does not in any way limit the ability of any dealer to advertise generic phrases such as that they “have the lowest prices” or “will meet or beat any competitor’s prices,” or similar phrases so long as the price advertised or listed is not below the MAP. To protect our resellers from unfair competition and to maintain the brand’s image, Chill Monkee will regularly review all reseller commerce sites and conduct in-depth web searches to ensure consistent adherence to this policy. In cases of violation of this MAP policy, resellers will be allowed 24 hours to bring all advertising into compliance. Warnings and written notices will not be provided. Failure to comply immediately will result in discontinued shipments and possible account termination. Chill Monkee reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of Chill Monkee.
TERRITORY LIMITATIONS: The sale or distribution of Chill Monkee products outside the United States or to a third party other than an end consumer is strictly prohibited unless specifically approved in writing by Chill Monkee. Chill Monkee reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of Chill Monkee.
INTERNET RETAILER REQUIREMENTS: Resellers must have privacy and customer service policies, as well as overall business ethics that are compatible with those of Chill Monkee. It is crucial that the Chill Monkee family remain a reputable and trusted brand. All internet resellers must have a web address of their own to sell Chill Monkee products. You may not use a subdirectory of another company’s URL, such as an Amazon.com storefront. Additionally, you cannot sell products through any online auction site such as eBay. Chill Monkee products should be represented as part of a category of like products and should make up only a portion of the offerings sold online by the web retailer. Once approved, we will send product photography free of charge for use on your website in order to maintain a consistent presentation of the brand. All Chill Monkee material, including text from our website, ads, catalog, and other written documentation, may be used only with the express written consent of Chill Monkee. The presentation of the Chill Monkee line on your site must clearly differentiate from Chill Monkee company websites and must not confuse a “reasonable consumer”. Chill Monkee will review your website prior to setting up an account and reserves the right to refuse sales at its discretion. Chill Monkee will also review your site periodically to ensure ongoing compliance with this policy.
By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by Chill Monkee.